Privacy Policy
Effective date: November 4, 2026
Introduction
Welcome to Milt & Edie's Drycleaners & Tailoring Center. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
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Contact and account information: name, email address, phone number, and, for pickup and delivery customers, your home or delivery address and any access instructions you give us, such as gate codes or building entry details.
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Order information: the items you bring us, services requested, order history, and any notes about your garments or preferences.
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Payment information: payments are processed by our payment processor. If you choose to keep a card on file, it is stored securely by our payment processor, not by us, and we charge it only with your permission.
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Birthday month: if you choose to provide it when you sign up, so we can send you a birthday gift.
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Video and audio recordings: we maintain video and audio recording throughout our store and in our delivery vehicles for security and quality control purposes. We never record in changing rooms or restrooms.
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Usage data: information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
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Cookies: small data files placed on your device to improve your browsing experience and analyze site usage.
How We Use Your Information
Milt & Edie's Drycleaners & Tailoring Center uses the information we collect to:
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Process and fulfill your orders and service requests, including pickup and delivery
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Communicate with you about your account, orders, or transactions (including order-ready or pickup notifications)
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Send promotional emails and updates, where you have not opted out
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Send you a birthday gift, if you have provided your birthday month
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Protect the security of our customers, staff, store, and delivery vehicles, and maintain the quality of our service
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Improve our website and customer experience
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Comply with legal obligations
Text Messaging (SMS)
If you provide your mobile phone number, we may use it to send you transactional messages, such as order status or pickup notifications. If we also offer promotional text messages, we will only send them with your prior consent, and you can opt out at any time by replying STOP or contacting us directly. Message and data rates may apply.
We will not share your mobile phone number or text messaging consent with any third parties or affiliates for their marketing or promotional purposes. We may share your number only with service providers that help us send text messages on our behalf, such as our messaging platform.
Sharing Your Information
We do not sell, trade, or rent your personal information — including mobile phone numbers — to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential and use it only for the purposes we specify. We may also disclose your information when required by law, or to protect the rights, property, or safety of our business, our customers, or others.
Cookies and Tracking
Our website uses cookies to enhance your experience and analyze site usage. You can disable cookies through your browser settings; however, some features of our website may not function properly as a result. Our website does not currently respond to browser “Do Not Track” signals.
Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
Video and audio recordings are generally kept for no longer than five months. We may keep specific recordings longer when needed to investigate an incident, resolve a claim, or comply with legal obligations. We do not guarantee that any recording will be available for any particular period.
Your Privacy Choices
You may ask us to:
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Tell you what personal information we hold about you
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Correct information that is inaccurate or incomplete
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Delete your personal information, except for records we are required to keep by law or need to complete an open order
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Stop sending you marketing emails or text messages. You can also unsubscribe using the link in any email or by replying STOP to any text.
To make a request, contact us using the information below. We may need to verify your identity before fulfilling it, and we will respond within 45 days. We will not treat you differently or charge you more for making a request.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can address it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. If we make significant changes to how we use your personal information, we will notify you by email or through a notice on our website.
Governing Law
This Privacy Policy is governed by the laws of the State of California, without regard to its conflict of law provisions.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us at:
Milt & Edie's Drycleaners & Tailoring Center
4021 W Alameda Ave Burbank, CA 91505
Date last updated: November 4, 2026