Terms and Conditions
Effective date: November 4, 2026
Introduction
Welcome to Milt & Edie's Drycleaners & Tailoring Center. These Terms and Conditions govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these terms.
Eligibility
Our website and services are based in, and intended for use within, the United States. You must be at least 13 years old to create an account on our website. We reserve the right to deny access to our website or services, without notice, at our discretion.
Services
Milt & Edie's Drycleaners & Tailoring Center provides professional laundry services, dry cleaning, stain removal, specialty fabric care, and tailoring services. Service details, pricing, and availability are subject to change without notice.
Our prices are based on the type of garment, fabric, and service requested, not on the customer's gender. A complete price list is available in our store upon request.
Text Message Marketing
From time to time, we may offer customers the option to receive promotional and marketing text messages about specials, promotions, and updates. This is separate from any transactional messages (such as order-ready notifications) described in our Privacy Policy.
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Signing up for marketing text messages requires your prior consent and is never a condition of purchasing our services.
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Message and data rates may apply, and message frequency may vary.
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You can opt out of marketing text messages at any time by replying STOP to any message, or by contacting us using the information at the end of this document. Reply HELP for assistance.
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We are not responsible for delays or failures in message delivery caused by your mobile carrier, and text messages may not be encrypted.
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We may change, pause, or discontinue our text marketing program at any time.
Account Registration
To use certain features of our website, you may be required to create an account. You agree to:
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Provide accurate and complete information
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Maintain the security of your account credentials
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Notify us immediately of any unauthorized use
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Accept responsibility for all activities under your account
For details on how we collect, use, and protect your personal information, please see our Privacy Policy.
Orders and Payments
All orders placed through our website or in-store are subject to acceptance by Milt & Edie's Drycleaners & Tailoring Center. We reserve the right to refuse or cancel any order for any reason. Prices are subject to change without notice, and any price given before we have seen an item in person is an estimate only.
Payment for in-store orders is due at pickup. For delivery orders, see Pickup and Delivery below. The balance for your order is owed once the service has been performed. If you would like to prepay, please ask at drop-off. We may need a short time to inspect your items and calculate the total before we can accept prepayment. We may retain your garments until payment is received in full, to the extent permitted by California law.
Pickup and Delivery
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Service area and scheduling: We offer pickup and delivery within 5 miles of our location. Pickup and delivery is free, with a $100 minimum order. Pickup and delivery windows are estimates, and we will let you know if we are running late.
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Item count: Items picked up from your home are counted and inspected at our store, and that count is final unless you tell us the number of items at the time of pickup. We will contact you if our count differs from yours.
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Unattended pickups and deliveries: If you ask us to pick up or leave items at your door, in a lobby, with a doorman, or in another unattended location, you accept responsibility for those items until we collect them, and from the time we deliver them.
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Missed pickups and deliveries: If we cannot complete a pickup or delivery because no one is available, we cannot safely access the location, or instructions are unclear, we will contact you to reschedule. Items we cannot deliver will be held at our store and are subject to the Unclaimed Items section.
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Access and safety: Please give us accurate access instructions, such as gate codes or building entry details. Our drivers may decline to enter a location they believe is unsafe.
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Payment: Payment for delivery orders is due on the morning of delivery. With your permission, we will charge the card you have on file.
Service Limitations
While we take great care with all items, Milt & Edie's Drycleaners & Tailoring Center is not liable for:
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Damage to items with pre-existing wear, defects, or fragile embellishments
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Color loss or shrinkage due to the nature of the fabric or dye
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Damage resulting from following the care instructions on a garment's label, where we clean the item according to those instructions
We recommend customers disclose any stains, damage, or special care instructions when dropping off items. We reserve the right to refuse to clean or alter any item.
Stain and Odor Removal
We will always do our best, but we cannot guarantee the removal of any stain or odor. Success depends on factors including the type and age of the stain, the fabric and construction of the garment, and whether the item has been previously treated or washed.
If you are not satisfied with the cleaning of an item, please bring it back within 14 days of pickup or delivery, unworn, and we will re-clean it at no charge.
Alterations
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Fittings: We strongly recommend a fitting for all alterations. If you choose to skip a fitting and give us instructions instead, such as “take it in one inch,” we will alter the garment according to those instructions. We are not responsible for fit issues that result from verbal instructions when no fitting was done.
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Alterations are permanent: Most alterations, such as shortening hems or taking in seams, permanently change the garment and cannot be undone. If you would like a temporary or reversible alteration, please ask at drop-off, and our tailor will work with you to meet your needs where possible.
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If you're not satisfied: If you are unhappy with an alteration, please bring the garment back within 14 days of pickup or delivery, before wearing it, and give us the opportunity to make it right. We will re-alter it at no additional charge where the issue is related to our work.
Damaged or Missing Items
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Reporting: Please report a damaged or missing item within 14 days of pickup or delivery, using the contact information at the end of this document.
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Damaged items: The item must be returned to us in the same condition in which you received it. We cannot consider a claim for an item that has been worn or used since it was returned to you.
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Missing items: Please give us a specific description of the item, including its garment type, brand, color, and size. We may need up to 10 business days to investigate.
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How claims are valued: If we determine that we are responsible for damaging or losing an item, we will compensate you for its fair value: the cost of a comparable replacement, less depreciation based on the item's age and condition at drop-off. At our option, we may provide a comparable replacement item, a payment, or store credit. We may ask for information such as the item's original purchase price, date of purchase, or a receipt.
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We are not liable for indirect, incidental, consequential, or special damages, including loss of use, sentimental value, or the value of an item as part of a set or pair.
Inherent Weaknesses
We are not responsible for damage caused by weaknesses or defects already present in a garment's materials or construction — whether from the manufacturer or from ordinary wear — that were not apparent before we began processing the item. Standard cleaning involves mechanical action that can worsen areas already prone to weakness, and a garment's true colorfastness, age, or condition is sometimes impossible to determine until after it has been cleaned.
Unclaimed Items
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Milt & Edie's Drycleaners & Tailoring Center is not a storage facility. Payment covers cleaning and alteration services only, not long-term storage of your belongings.
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Items not picked up within 90 days of their ready date, whether paid or unpaid, are considered abandoned. Abandoned items may be donated to charity, and no refund will be issued. We do not sell abandoned items.
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we have a mobile number on file for you, we will send you regular text message reminders to pick up your order once it is ready. If the main number on your account is a landline, please update it to a cell phone number to receive these reminders.
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At our discretion, we may send a final notice before donating an item.
Personal and Loose Items
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Please check all pockets and remove any valuables, cash, jewelry, or other personal items before drop-off. This is the customer's responsibility.
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We are not responsible for the loss of, or damage to, personal or non-cleanable items left in a garment or garment bag. If we find valuables in your garments, we will make reasonable efforts to return them to you, but we cannot guarantee recovery.
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If a belt, tie, drawstring, or similar accessory is lost or damaged, our responsibility is limited to the value of that piece, not the garment it belongs to.
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We are not responsible for damage caused to a garment, to other garments in the same order, or to our equipment by an item left in a pocket (such as pens, lipstick, or small electronics).
Biohazard Items
For purposes of this section, “biohazard or contaminated material” includes, without limitation, bedbugs or other pests, bodily fluids, pet waste, mold, mildew, hazardous chemicals, or any substance that could pose a health or safety risk to our staff or equipment.
Please let us know before drop-off if an item may contain biohazard or contaminated material, and bag it separately. We may return or decline to process any item or order that we determine contains such material, and an order found to contain biohazard or contaminated material may incur an additional handling fee.
Barcodes
To help ensure your garments are tracked accurately and billed correctly, we attach a small, discreet barcode to each item at drop-off. This is a standard part of our process for every order.
If you have a specific concern about barcode placement on a garment, please let us know before or at drop-off and we will do our best to accommodate your request.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Milt & Edie's Drycleaners & Tailoring Center or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission. Our name and logo are trademarks of Milt & Edie's Drycleaners & Tailoring Center and may not be used without our prior written permission.
If you send us feedback, comments, or suggestions about our website or services, you agree that we may use them freely for any lawful business purpose, without compensation or attribution to you.
If you believe content on our website infringes your copyright, please contact us using the information at the end of this document with a description of the copyrighted work, where the material appears on our site, and your contact information, and we will look into it promptly.
User Conduct
You agree not to:
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Use our website for any unlawful purpose
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Attempt to interfere with the proper functioning of our website
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Upload or transmit any harmful or malicious code
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Collect information about other users without their consent
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Impersonate any person or entity, or misrepresent your affiliation with one
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Use automated tools such as bots, scrapers, or crawlers to collect data from our website
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Attempt to reverse engineer or extract the source code of any software on our website
Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites.
Disclaimer of Warranties
Our website and its content are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our website will be uninterrupted, secure, or error-free. Nothing in this section affects any nonwaivable rights you may have under California law.
Termination
We may restrict, suspend, or terminate your access to our website or services at any time, for any reason, without notice. If we end our service to you, we will still return any items of yours in our possession once any outstanding balance for completed work has been paid.
Limitation of Liability
To the fullest extent permitted by law, Milt & Edie's Drycleaners & Tailoring Center shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Except for claims for damaged or missing items, which are handled as described in the Damaged or Missing Items section, our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Milt & Edie's Drycleaners & Tailoring Center, its owners, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or your misuse of our website.
Force Majeure
Milt & Edie's Drycleaners & Tailoring Center is not liable for any delay, failure, loss, or damage resulting from circumstances beyond our reasonable control, provided we have exercised reasonable care to protect customer property, including but not limited to:
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Natural disasters such as earthquakes, wildfires, flooding, or severe weather
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Fire, theft, or vandalism affecting our facilities
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Power or utility outages
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Pandemics, epidemics, or public health emergencies
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Government mandates, shutdowns, or restrictions
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Labor strikes or work stoppages
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Supply chain disruptions affecting cleaning supplies, equipment, or materials
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Acts of war, terrorism, or civil unrest
If such an event occurs, we will make reasonable efforts to notify affected customers and resume normal operations as quickly as possible.
Modifications to Terms
Milt & Edie's Drycleaners & Tailoring Center reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website and apply prospectively only. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Nothing in these Terms limits any right you may have under California consumer protection law that cannot be waived by agreement.
Dispute Resolution
If you have a problem, please contact us first. Most issues can be resolved quickly by talking with us directly. If we cannot resolve a dispute that way:
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Small claims: Either party may bring a claim that qualifies for small claims court in Los Angeles County, California, without any further steps.
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Larger claims: For disputes that do not qualify for small claims court, both parties agree to first try nonbinding mediation in good faith in Los Angeles County, California. If mediation does not resolve the dispute, either party may bring it in the appropriate court in Los Angeles County, California, and both parties agree to the exclusive jurisdiction of those courts.
Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or any other provision.
Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any written order ticket or agreement for a specific order, constitute the entire agreement between you and Milt & Edie's Drycleaners & Tailoring Center regarding your use of our website and services.
Contact Information
If you have any questions about these Terms and Conditions, or need to report a damage or missing item claim, please contact us at:
Milt & Edie's Drycleaners & Tailoring Center
4021 W Alameda Ave Burbank, CA 91505
Date last updated: November 4, 2026